IT Support

We work with you to create a customised support package

Parkway Computer Services provide IT support at all levels to businesses across the UK, and supporting remote offices in China, India, Australia. We support organisations with a single PC all the way to 250+ user systems across multiple sites.

We understand that predefined packages don’t suite everyone so we work with you to create an IT support bundle that suits your business’s needs, we don’t tie you in with contracts we want you to stay with us because of our top class service.

Our team have been supporting businesses across the Leicester, Derby, Nottingham and further afield for more than 20 years now, over this time we’ve built a customer base with a wide range of support scenarios. We have customers with “ad hoc” IT support all the way to fully managed contracts covering 100% of IT support remote and onsite as well as scheduled maintenance.

Ad Hoc IT Support

• Best for smaller businesses >10 staff
• Call us whenever you need us and get the same service level
• Weekly or monthly support usage logging.

Contracted IT Support

• Best for SME 10+ staff
• Staff can call whenever they need support without worrying about spend
• Peace of mind that we’re covering and maintaining your systems at all times

IT Consultation

• Ideal to top up your onsite team
• Integrates fully
• Provides training and around the clock support.

We want to give you peace of mind that you can focus on your business. Our team are always available to give you support to keep you running. We can take care of everything and will never leave you without, we have a vast array of knowledge in our team as well as backup hardware to keep you covered in the event of a complete failure.

Not everyone needs a fully managed business IT support solution, we can provide a part or full solution depending on your needs. Many businesses use our team’s knowledge and services to complement their inhouse support team. The benefits of using our team to complement your inhouse staff are extensive but in brief :-

  • 40+ years of knowledge
  • Support available 365 days a year
  • Extensive staff training